To say technology can be frustrating is an understatement. We've all felt it. You know how it's supposed to work, but it doesn't seem to do what you want it to do (or it crashes, etc.). An experience like that happened to me just this afternoon and I thought, what a good learning opportunity. I hear all the time, our kids know how to use this stuff, but I just can't seem to understand it or I get so frustrated with it. What is the difference between us and our kids when it comes to technology? There are several different things, but one that I realized - they don't give up. If something doesn't work, they try - try again. They figure it out. Isn't this problem solving? Maybe not in the way educators want or think of problem solving, but they're using their brains to figure out how to make something work.
Problem solving is definitely a 21st century skill and allowing our students to struggle a little when trying to figure something out is okay (this isn't only true of technology, but anything). Encourage your students to figure it out on their own and allow them to fail.
The next time technology fails you, remember...it's a learning opportunity!